Refund policy

PureMugs Ltd After-sales service promise

We are committed to providing you with the best shopping experience!

14 days no reason to return or exchange.

• If you are not satisfied with the goods you receive, we offer 14 days no reason to return or exchange the goods.
  
  
• Please ensure that the returned goods are unused, well-packed and complete with accessories.
  
  
• The shipping cost for the return or exchange will be borne by the customer.
  
  

Return and Exchange Procedure.

1. Please contact our customer service team with your order number and reason for return
2. We will provide you with the return address and detailed guidelines.
3. Please return the goods to the specified address and keep the logistics number.
4. We will process your refund or exchange as soon as possible after we receive the returned merchandise and confirm that it meets the conditions for return or exchange.
   
   

The following conditions do not apply to no-excuse returns or exchanges.

• The product has been used or damaged.
• The packaging or accessories are incomplete.
• The return or exchange period has exceeded 14 days.
  
  

We promise to

• Respond to your return or exchange request in a timely manner.
• Quickly process refunds or exchanges.
• Provide you with excellent after-sales service.

If you have any questions, please feel free to contact our customer service team.

PureMugs Ltd - Make every mug your own story.